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Using The Goldtokens Support System

dayz Short Posted by in Announcements - August 29, 2017, 2:31 pm

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Goldtokens offers many ways to gain information and assistance within the community. Sometimes it can be hard to know which method of support is appropriate for what you need. This guide will help you to see  what help is available and to know which is right for your situation.

Resources

1.http://http://www.goldtokens.net

This is our official website . Many functions can be done by logging in to this website. Landowner tools. Game categories and stats. Game host locations. Important links to the support desk and our TOS. Your Goldtokens profile and the community blog page. Rankings.  These are all resources and tools that you can access yourself without need of staff direction.

2.http://www.goldtokens.net/wiki/Main_Page

This is the Goldtokens wiki. Although not yet complete, it offers much information that is current and relevant to the games and functions within the community. Many of the most often asked questions are answered in our wiki.

3. http://www.secondads.com/helpdesk/

This is the Goldtokens Support desk.  Here is where you go to file a ticket for technical issues or problems that are not appropriate to bring on to the LGH chat room.  Also if time schedules prevent you from connecting with the staff needed to sort your issues, etc.

4.http://https://marketplace.secondlife.com/stores/77098

This is our store in marketplace. A good resource for checking prices on items you are thinking about buying.

 

5.  http://secondlife:///app/group/1d98f861-70c1-b4b9-754a-4b0234bb6652/about

This  is a support group for the Goldtokens Landowners only, where they can discuss concerns and issues relevant to owning a land that hosts our Gold Hunt and Fish Hunt games.

6. http://secondlife:///app/group/2a1faec4-643f-090d-cf39-66327741b32c/about

This is a support group for our farmers to get information and discuss strategies with other farmers or ask questions.

7.http://secondlife:///app/group/e55f16e3-2e97-571b-880d-4d79658823a2/about

This is a support group for our snuffles breeders, a great place to advertise snuffles for sale or ask questions  related to any of the snuffles functions an find support.

8. http://secondlife:///app/group/a5cda059-6170-20c9-c45e-85c6de808fb4/about

This is the official LGH  - The main chat room for our community. This room is a great place to ask the less involved questions as it is staffed by  Game Masters and Elders, but in addition to that, where our community members with more experience in our games can be found. Our community members are great resources  for information amnd are happy to help with questions, directions, advice...etc.

9. http://maps.secondlife.com/secondlife/Business%20Park/127/232/22

This is where you can often find on-duty staff.

10. Elders

Elders are trained and experienced players hand-picked for their knowledge and desire to help within the community.
They are resources for explanations and directions and guidance in community standars, and they know where to direct you if further assistance is needed. Our Elders are one of the very best resources available to the community.

11. Game Masters

Goldtokens Game Masters are dedicated and trained volunteers with a high degree of  knowledge and access to tools that can ease your experience or fix many issues you may encounter while playing the Goldtokens games.  They are the persons you ask for when oru issue or question is personal or beyond the scope of Elders ability and community resources.  The Game Masters have many duties behind the scenes and should be requested only when all other appropriate avenues have been tried.

12. Community


As you see, there are many available resources to assist you with whatever questions or concerns you may have.  Because we have real livess and obligations, there may be times when Elders and Game Masters are not available. this is the time when you need to know the available options that may allow you to help yourself.  Even when staff are available, it is always best to use the resources we provide before asking for assistance from staff. This is because there are may tasks that staff need to do and that need much time to do. Tasks that improve the quality of your gameplay. 

General questions should be looked up in our Wiki or asked in the LGH chat room. This allows the community to respond with appropriate answers as well as informs other new players who may be wondering the same things you have asked. 


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