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Support?

Axel Naxos Posted by in General - January 16, 2014, 6:33 pm

1,135 Views

Why so slow to respond to a ticket?


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Community Comments

dayz Short
January 17, 2014, 7:06 am -

Hello. While we try our best to sort tickets quickly and properly, we are somewhat hindered in this by those who request something but fail to give us adequate information with which to make the requested changes. For example, somebody files a ticket requesting we update their land info for them. If they do not provide the parcel name, former slurl, new slurl with the request we have to ask them for it and then wait for them to notice our request for more information and provide it and then when we finally get the information 2 or 3 days may have passed.  When you consider the amount of people in our system, and understand that you are not the only person needing assistance, the cause of "slow response" may seem clear.  

 May I also point out that you have the ability to change this informaton yourself? And it would seem a far more efficient way to get it done quickly since you know what the new information is. Please go to your land console icon on your website profile page and explore the land tools available for your use. =)


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Axel Naxos
January 17, 2014, 7:52 am -

When I changed the place of Trivia, her data updated automatically ... which did not happen with the coins ... but now it is solved ... the ticket and my problem ... thank you! :D


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