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The Goldtokens Blog

Lost battle

moremany Resident Posted by in General - June 22, 2014, 5:16 am

1,690 Views

Bought a deluxe rod as a gift for my apprentice and it never came even though it was supposedly delivered.

Contacted LGH and Caspervend, LGH said to contact Caspervend, Caspervend said to contact LGH. Waiting for an outright answer on both side.

And that is how the first purchase ever (excluding worms) turned out...

Also gives me a big question...why can't rods be copy/no mod/no trans? So that they can earn money out of delivery fails?

Lastly, sorry for the rant and thank you for reading


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Community Comments

TerryDavidd Resident
June 22, 2014, 5:24 am -

I am reviewing your helpdesk ticket and we are waiting on information form you in order to fully address this claim .   so far our records show that the item wasdelivered ...  and we chose to give you the benefit of a doubt and asked you for more information .  your response was to post a conversation between yourself and a staff member into the thread of the ticket instead of your purchase information .  that was done on Friday June 20th .   We work with a skeleton crew on the weekends , and we are still awaiting the requested information . 

 

We have been communicating with you consistntly form the outset of the claim and we are again stillwaiting for a reply to our request that is sufficient to investigate .  

 

 


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moremany Resident
June 22, 2014, 5:39 am -

The check was done on the 11th, but it appears there was some communication issues such that nothing was done after that till the 20th where the posting was done. Communication was far from consist (no news between 11th and 19th where I said I lost the ticket number on a new ticket which was simply closed as duplicate). Whatever it is, I suppose I will need to wait for the more new information regarding this.


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TerryDavidd Resident
June 22, 2014, 5:43 am -

As was posted many times from the 11th June through  16th June  we had a massive server migration .  Our tickets are on the server along with much of our game information .  Of course there was a long lapse of inmformation during that time , also as a result of the server outtage there is a fairly large back up of tickets needing to be handled and processed ..  As your ticket stands at this time we are awaiting more information form you . 


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moremany Resident
June 22, 2014, 5:52 am -

I understand the issue on the server mitigation, but to close a ticket by calling it duplicate when it is stated in the ticket that the original ticket number was lost (in accordance to suggestion) was less than welcoming. Regarding the awating for more information, there has been no information on what more is needed (other than all those done in the checks and in the ticket). As mentioned, I will just wait for new information meanwhile. 


TerryDavidd Resident
June 22, 2014, 6:00 am -

there WERE two tickets !!  one was closed and the information from it was migrated to one single ticket to eliminate the confusion caused when you posted two tickets . ticket # 476602   and ticket # 765441 ,  

 

You, yourself asked us to please respond in the subsequent ticket as you stated you had lost the original ticket details . ..now do you wish to continue to go round and round  in this forum ?/ Or would it be better for me to work on tickets instead ?? 


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moremany Resident
June 22, 2014, 6:15 am -

I'd prefer not to continue here and let the work on the tickets continue, but it would be much appreciated if there is more updates. I'll keep whatever I wish to say for later.


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dayz Short
June 22, 2014, 6:33 am -

as the person who spent much time and effort contactimng first your apprentice and then yourself and walking both through the lost inventory item trouble shooters when our actions and product were not even to fault for the loss ... I am flabergasted. I was thourough, polite, concientious, and friendly. I am deeply offended that you would choose this method of communication after the lengths I went to to present good customer services to you anjd to your apprentice. That being said...I'll move on. Let me know If i can be of any more service


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