You've lost that item you just bought....OMG it just poofed when I
tried to rez it and it isn't in my inventory now ! or... I was
wearing it when I logged out and now I can't find it.....or...my sim
crashed and when I logged back in it was gone... or...there are as
many ways to loose something as there are methods to find things. In
most cases, with patience and step by step instructions, these lost
items can be recovered. The important thing is don't panic, save any
needed chat logs that may pertain to the item or issue, and don't
relog until you have tried all other problem solvers first
(important information/data could become lost if proper steps aren't
First, understand that to find an item, one needs to understand as
much about the circumstances as possible under which it
dissappeared. Detail is important here, esp if you are getting help
from somebody else to find your item. Vague half-answers can
sometimes cause important info. to be missed, and a forever lost
item could be the end result. So pause and think about what happened
the last time you saw your item, what your actions were, what the
invironment was, ie; SL restarts, crashes, sim owner returned items,
error messages, any other environments that may have had a hand in
poofing your item. If any of these are contained in your local chat
history, bring that up now and copy paste to a notecard, and save.
Now would be a good time to add any purchase transactions of said
item as well. Or if it is fishing related, the stats from your last
cast, or stats that show your linden balance. Anything that pertains
to the missing items will be of use to you later, should anything
need verification, so copy, paste, save !!!
Now, let's make sure your missing item is really missing by double
checking the inventory. Accurate search terms are a must, but so is
manually looking in some key folders. The lost and Found, recieved,
objects, and trash folders are the best bet.Keep your eyes open for
an object icon that looks like a box with tiny boxes in it, and
named object or some other name unrelated to your search item. When
a group of items are returned to you, the owner, from a landowner,
they often come in bulk and may be stored in such a box as
described. The little boxes indicate many items in the same box.
drag this object to ground and check contents for your missing item.
If you are unsure what term to search for in your inventory, check
the purchase transaction for item name, or the place where you
obtained it, or ask somebody with knowledge of the item.
Also check clothing outfit folders. If you were wearing this item
with a certain outfit and changed outfits, did it get saved to that
previous outfit folder and or outfit name?
If you still cannot find the item in your inventory, look around the
area of where you tried to last rez it, if that's when you last saw
it. Sometimes an item will rez just below the surface or behind a
prim land or some other unexpected place. Use your area search, if
that's available in your viewer.
If your lost item still fails to show, it's time to think about
clearing your cache and relogging. This is when you need to save any
vital info., as discussed earlier.
Now, opening your viewer preferences window, locate the tab that
contains the option to clear cache.Browser cache, and inventory
cache. Checkmark these items to clear the caches upon your next
relog. Before logging out, locate a destination to log in to that is
low on prim usage and script counts, as this will help your
inventory reload more quickly when you return. I use a sandbox
called Hippo Hollow for this purpose. You may also by simply typing
this location into your log in window.
All set? Then log out, and log back in when you are ready to allow
some reload time for your inventory. This should begin reloading on
its own, starting from 0 items and counting up until your inventory
number of items is reached. If it needs a nudge, type in the letters
a,e,i,o,u, and some main consonants, one at a time, to help
reloading. It is important that you allow this process to complete
fully, as interrupting it before it does may mean your item remains
When your correct items in inventory total is reached, look once
more in all the previously mentioned folders, and by using the
correct search terms.
Be aware that this process may need to be repeated several times,
and that your item may take more than one day to reappear.
If you still cannot find your long lost item, contact a staff
directly related to that item, who may have some additional
suggestions or resolutions.
SL , with it's many re-starts and crashes and generally
unpredictable behavior, can wreck havoc on an innocent inventory
item. When it does, please understand that the creators and or
sellers of this item are not responsible for items gone missing due
to SL antics. Except what help they offer for what it is..and be
prepared to provide whatever information requested.
I hope this guide helps, and if any mis-statements or new help info
can be fixed or added, please feel free to contact with suggestions.
Thank You !